From Fan to Fanatics By Bastian Schmitz
The 30 Minute University of Planning Working Paper Series No. 5 From Fan to Fanatics By Bastian Schmitz Brands need allies among their target groups This typology is intended to help you identifying these allies and to win them over. It creates thereby a new understanding of how to act in social media. Social media brand communication is a gigantic and complex system. There is more content than anything else on our planet. Brands are screaming their messages in every direction. On the other side, people are getting more and more extreme. Extreme does not mean that they went completely mental. Extreme describes the degree of interaction people have with brands (from extremely passive to extremely active). Extreme also reflects people’s attitude towards brands and their content (from extremely interested to extremely critical or indifferent). In order to develop this typology, I`ve divided the people I`ve mentioned into seven different types: followers, fans, faces, fanatics, hater